Terms of service

Service and contact

Cloudhider · cloudhider.ru

Cloudhider · Telegram @tghelpsup

Service and users

Cloudhider provides website proxying and protection, DNS management, regional routing and separate Minecraft Java protection features. Connect only resources you are authorized to manage. Availability of specific capabilities depends on configuration and node readiness.

Account and team

Use an accurate email address, protect credentials and manage invited participants. Workspace owners are responsible for assigned roles and authorized activity. Report suspected compromise to support.

Connection and limitations

Operation requires correct DNS, ownership verification, certificates and an available origin. Special regional routing requires Cloudhider nameservers. External DNS caches may delay changes.

Protection does not guarantee the absence of attacks, vulnerabilities or outages and is limited by network and infrastructure capacity. Minecraft Java features are a separate TCP beta; Bedrock/UDP support and protection guarantees against upstream network saturation are not offered.

Subscriptions and trial

Standard costs RUB 1,990 per calendar month; Special region costs RUB 4,990 per calendar month. One subscription covers one registrable domain and all its subdomains. Game server services are not part of the domain subscription.

A three-day Standard trial is available for the first eligible domain after connection, ownership and TLS checks. Special region is excluded. Recreating a resource does not grant another trial.

Same-plan renewal adds a calendar month to the current term. Changing an active plan requires an administrator; automatic proration is unavailable. Existing resources and platform-administrator workspaces may have separate free conditions shown in the cabinet.

Payment and activation

Cryptocurrency payments use the 2328.io checkout. The invoice price is in RUB; the cryptocurrency amount, network, fees and expiry are displayed by the payment provider before transfer. Check the network and invoice details carefully. There are no automatic wallet charges or automatic renewals.

Access activates after the provider confirms a matching payment. Returning from checkout does not confirm payment. Underpayment, wrong networks, provider restrictions or mismatching details may require manual review. Do not pay twice before the first payment status is clarified.

Expiry and ending use

Proxying may pause when paid or trial access expires; the cabinet, settings and DNS records remain available. The origin address is not automatically published instead of the protected address. In-app reminders do not renew access.

You may stop using the service and contact support about account closure and settlement. For cancellation or refund questions, provide the domain, invoice ID and circumstances. Requests are considered in light of services actually delivered and applicable law. These terms do not exclude statutory rights. Cryptocurrency refunds are not automatic; the technical process is agreed during review.

Acceptable use

Unauthorized access, malware distribution, phishing, attacks on other systems, violations of applicable law and bypassing Cloudhider access controls are prohibited. Affected resources may be restricted in response to confirmed abuse or infrastructure threats. Contact support to review the situation and restore lawful use.

Data, support and changes

The privacy policy describes data processing. Technical, subscription, payment and data support is available at Telegram @tghelpsup. Include the domain and issue details, but never passwords or private keys. A 24/7 response or separate SLA is not promised without a specific agreement.

Updates carry a revision date. Material changes affecting an existing subscription require any notice or consent mandated by applicable law. Mandatory user rights remain unaffected.